Sutter Health Patient Relations Representative, Quality Management - Santa Cruz in Santa Cruz, California

Position Overview:


The Patient Relations Representative supports the mission of PAMF to provide high quality of care by functioning as a frontline patient liaison within the Patient Relations section of the Quality Improvement Department. This position provides excellent customer service, listening to our customers, advocating for customer concerns, investigating, collaborating and accountable for resolving concerns, identifying and driving changes to continually improve the care and service provided to patients of Palo Alto Medical Foundation.



Education, including Licensure / Certification / Registration

  • Bachelor's degree required


  • Communications and public relations background preferred

  • Experience in healthcare based customer service preferred

Organization: Palo Alto Medical Foundation

Employee Status: Regular

Benefits: Yes

Position Status: Non-Exempt

Union: No

Job Shift: Day

Shift Hours: 8 Hour Shift

Days of the Week Scheduled: Monday-Friday

Weekend Requirements: None

Schedule: Full Time

Hrs Per 2wk Pay Period: 80

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.